Welcome to Disha Impex Trading LLC. This Shipping Policy explains our shipping terms in accordance with UAE laws and regulations.

Shipping Coverage

We deliver across all seven Emirates of the UAE:

• Abu Dhabi

• Dubai

• Sharjah

• Ajman

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

For international shipping, please contact us. Options via Air, Land, and Sea are available.

Shipping Methods & Delivery Time

• Standard Shipping: 2–5 business days

  • AED 35 for orders below AED 250

  • AED 100 for remote areas (e.g., Kizad, Airports, Ruwais)

• Free Shipping: 3–5 business days for orders above AED 300

Orders are processed within 24–48 hours (excluding weekends & public holidays).

Shipping Delays & Liability

• Delays may occur due to logistics, weather, or holidays.

• Under UAE law, you may cancel your order if the delivery is delayed beyond 15 days (unless agreed otherwise).

Tracking

• Contact: Phone: +971-4 2216 786 | Email: ecommerce@dishaimpex.com

Shipping Address & Failed Deliveries

• Ensure accurate address & contact info at checkout.

• Failed deliveries due to incorrect info may incur re-delivery charges.

• Unclaimed packages may return to our warehouse after 7 days.

Damaged or Lost Packages

• Report within 48 hours.

• We’ll coordinate with logistics partners for replacement/refund.

Customs & Duties (International Orders)

• Customs duties or import taxes are the responsibility of the customer.

Contact

Email: ecommerce@dishaimpex.com
Phone: +971-4 2216 786
Address: Ameeri Building, Showroom No. 4, Deira, Dubai, UAE